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New NatWest systems fault meant hundreds of thousands of Apple iPhone and iPad users were unable to use banking app
By HARRY GLASS

Updated: 14:16 GMT, 28 March 2013









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Another IT glitch at NatWest meant that hundreds of thousands of customers could not access their banking
app via Apple iPhone and iPad devices this morning.

NatWest and the Royal Bank of Scotland customers took to Twitter
to express their irritation - the lender has more than 1million users of
the app, though a spokesman has now confirmed - as of midday - the problem has been fixed.


John A tweeted to the @NatWest_Help feed: 'I've been trying to get onto app all day now with no joy??
(iTunes app)'.







Enlarge  

Sorry: NatWest apologised on Twitter to users who
are still struggling to access the app - customers are meant to be able to
send money to anyone with a Visa card via its app

'Really?!?! #natwest really really loosing my patience!!
Can't check my balance now!!' wrote customer Emma Pudsey.


Sam Coleman tweeted: 'Natwest helpful banking????
Really!!!! Then why can't I log on #natwest #angry.'

The bank apologised to users saying: 'The
Android app is working now, and we're working on the others urgently.'

A spokesman told This is Money: 'All our mobile banking
applications are now running normally. We apologise again for the inconvenience caused to our
customers.'

 

More...

Chaos at cash machines: Computer fault halts RBS withdrawals...while boss picks up £700k bonus

Smartphone app means NatWest and RBS customers can now text cash to friends and family - without bank details

A Which? spokesperson commented: 'Consumers and businesses alike rely on mobile banking services to access their
accounts and consumers will rightly want to be assured that their money is accessible and safe at all
times.

'The problems caused by the RBS mobile banking glitch will raise wider
questions about how robust and up to date banks' IT systems
are.'

This latest IT problem followed weeks after the banking
group apologised to customers for its second computer hitch in a
year.

A hardware fault left RBS Group customers blocked from using cashpoints for several hours in early March,
while online and telephone banking services were also disrupted.



RBS Group said previously that the computer fault, which affected RBS, NatWest
and Ulster Bank customers, was unrelated to a
huge IT meltdown it had last summer which left customers unable to use their accounts properly and cost
the group £175million to put right.

Last October, NatWest also had to suspend a feature on its mobile
phone app called GetCash, after the service was subject to a spate of 'phishing' attacks by fraudsters.



NatWest and the Royal Bank of Scotland customers are able to send money to
other people via their mobile phones after the lender launched
a new mobile cash transfer service earlier this month, using the smartphone app.


It means that as well as checking their own details and transferring cash between their own accounts, they can use their phones or
tablets to make a payment of up to £100 to anyone with a Visa card by entering a mobile number.


It is available for customers to download as an upgrade
to the existing mobile banking app for Android, iPhone and BlackBerry, with an enhanced version of the Windows phone
app due to be released soon.

How To Be A Banking Customer Vip 오피